Privacy Policy

Last Updated: January 2026

Introduction

Welcome to 93ko, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and security of all users who access our services. This Privacy Policy explains in clear, transparent language how we collect, use, store, and protect your personal information when you visit our website at 93ko.bio or interact with any of our products and services.

By accessing or using the 93ko platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any of the terms outlined here, please discontinue use of our platform. We encourage you to review this policy periodically, as it may be updated to reflect changes in our practices or applicable regulations.

Our Privacy Commitments

Information We Collect

To provide you with a safe, compliant, and enjoyable betting and gaming experience, 93ko collects certain categories of personal and technical information. We collect only what is necessary and proportionate to the purpose for which it is being gathered.

Personal Information You Provide

• Full name and date of birth (for age and identity verification — you must be 21 or older to register)
• Email address used to create and manage your account
• Mobile phone number for account security and communication purposes
• Residential address or city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Government-issued ID documents submitted for KYC verification, such as National ID or passport

Technical and Usage Data Collected Automatically

• IP address, device type, operating system, and browser information
• Session data including pages visited, features used, and time spent on the platform
• Cookies and similar tracking technologies (see the Cookies section below)
• Transaction records including deposit amounts, payment methods used (bKash, Nagad, Rocket, Upay), and withdrawal history

We do not collect sensitive data categories such as racial or ethnic origin, religious beliefs, or health information unless required by law or specifically requested by you as part of responsible gaming self-exclusion processes.

How We Use Your Information

The data we collect from you is used exclusively for legitimate operational and regulatory purposes. 93ko does not use your data for any purpose that is inconsistent with what is stated below. Specifically, we use your information to:

• Create, verify, and maintain your 93ko account securely, including completing mandatory KYC identity checks
• Process deposits and withdrawals through your chosen payment method, including bKash, Nagad, Rocket, and Upay
• Deliver personalised game recommendations, promotional offers, and bonus notifications relevant to your gaming activity
• Monitor and enforce responsible gaming limits, including self-exclusion requests and deposit caps, to protect player welfare
• Detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited activities on the platform
• Respond to your support queries, complaints, and account-related requests in a timely and accurate manner

We may also use aggregated, anonymised data — from which no individual can be identified — to improve platform performance, analyse user trends, and develop new features that better serve our Bangladeshi player community.

Sharing of Your Information

93ko does not sell, rent, or commercially share your personal information with third parties for their own marketing purposes. We may, however, share your data in the following limited circumstances:

• Service Providers: Trusted third-party vendors and technology partners who assist in operating our platform, processing payments, or providing customer support — all bound by strict confidentiality agreements
• Legal Compliance: When disclosure is required by applicable law, court order, or governmental authority — we will only provide the minimum information legally necessary
• Fraud Prevention: Sharing with anti-fraud networks, financial institutions, or law enforcement agencies when there is reasonable suspicion of fraudulent activity, money laundering, or identity theft
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred — all incoming parties would be required to honour this Privacy Policy

Cookies and Tracking Technologies

93ko uses cookies and similar tracking technologies to ensure the proper functioning of our platform, enhance your user experience, and gather analytical data that helps us improve our services. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for the core functioning of the website — including login sessions, account authentication, and navigation. These cannot be disabled without affecting service availability.
• Analytical Cookies: Used to understand how visitors interact with the platform — such as which pages are most visited, how long users stay, and what features are used most. This data helps us improve site performance.
• Preference Cookies: Remember your settings and preferences (such as language choice or interface options) so that your experience is consistent across return visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may impact the functionality and availability of certain 93ko platform features, including account login and secure transactions.

Data Retention

93ko retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, accounting, or reporting obligations. The specific retention period depends on the type of data and the reason it was collected.

Account data is generally retained for the duration of the active account relationship plus a reasonable period after closure to address any disputes or regulatory queries. Transaction records may be kept for a longer period in line with applicable financial regulations. When data is no longer required, we securely delete or anonymise it in a manner that prevents reconstruction.

Data Security

The security of your personal information is a top priority at 93ko. We implement a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, disclosure, or destruction. These measures are regularly reviewed and updated to keep pace with evolving security threats.

Our security infrastructure includes SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls with multi-factor authentication for internal staff, and regular security audits. We also maintain an incident response protocol so that if any data breach occurs, affected users are notified promptly in accordance with applicable law.

Your Rights and Choices

We respect your rights over your personal data. As a 93ko user, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Ask us to correct any inaccurate or incomplete information in your account
• Right to Erasure: Request deletion of your personal data where there is no compelling legal reason for us to retain it
• Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances, such as while a dispute is under review
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time — this will not affect the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request. We will respond within a reasonable timeframe and in accordance with our legal obligations.

Payment Data and Financial Information

When you make a deposit or request a withdrawal on the 93ko platform, financial transaction data is processed through our trusted payment partners, including bKash, Nagad, Rocket, and Upay. These payment providers operate their own independent privacy and security frameworks. 93ko does not store full payment credentials such as full mobile wallet PINs or complete bank account numbers on our servers.

We retain transaction records — including amounts, dates, and payment method identifiers — for the period required by applicable financial regulations. This data is used solely to resolve payment disputes, comply with anti-money-laundering requirements, and provide you with accurate account statements. We recommend reviewing the privacy policy of your chosen payment provider to understand how they handle your financial data independently of 93ko.

Protection of Minors

93ko is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, use, or store personal information from anyone under the age of 21. Registration on our platform requires users to confirm their age, and we reserve the right to request documentary proof of age at any time as part of our KYC verification process.

Changes to This Privacy Policy

93ko reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, technological updates, or applicable legal requirements. When material changes are made, we will update the 'Last Updated' date displayed at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of the 93ko platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue use of the platform and may request deletion of your account and associated data by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 93ko handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related inquiries promptly, professionally, and in good faith.

Please reach out to us using the contact details below. When writing to us about a data privacy matter, please include your registered account username or email address and a clear description of your request so we can assist you as efficiently as possible.